Cut MTTR by 40%
7 ITSM Metrics That Reduce Major Incidents
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Stop firefighting incidents. Learn how to improve CSAT, detect risk patterns early and prevent service disruptions before they escalate
This eBook shows how to convert improvement ideas into trackable, outcome-driven metrics
Most chapters include executive cheatsheets and starter analysis templates that help teams translate insights into structured operational reviews
Know exactly which applications, teams, and patterns are causing incidents and SLA loss, so you can act before business impact happens
Eliminate hidden inefficiencies, detect workflow waste, reassignment loops, and bottlenecks killing productivity
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Meet Animesh
Meet Animesh Deb, Founder of Insight Tuning Labs and an ITSM Decision Intelligence Consultant.
He helps Service Management projects turn fragmented ServiceNow and ITSM data into actionable operational intelligence that delivers measurable service improvement.
With 15+ years of experience across global service and product organizations, Animesh has led Incident, Problem, Change, and IT Operations while specializing in ITSM analytics and continuous service improvement.
An ITIL-certified professional and Microsoft Power BI Data Analyst Associate, he designs interactive dashboards, builds predictive models to anticipate major incidents, and develops intelligent visual frameworks that reveal hidden operational patterns.
Ex Bayer Science and Innovation, Ex Wipro, Ex Capgemini, Ex Atos, Ex L&T Info
Axelos ITIL Intermediate and MS Power BI Data Analyst Associate Certified
Post Graduation in Data Science and Business Analytics from University of Texas - Austin
Bayspot Award holder at Bayer for developing algorithm which flags ~30% Potential Major Incidents
Copyright © 2026 Animesh Deb (Insight Tuning Labs)
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